- Location
- 6 Feet Under
Well, it's that time of year again.
Time to do business taxes, (hooray, lol), take inventory, time for evaluations on everything from: customer service, to profit and loss, to how efficient everything runs around here, etc...
This is where I’ll post all the changes that will be happening around the shop here. (I'll keep it updated as we go)
Now, we all know nobody likes change, lol, but sometimes every so often, it all works out for the best, lol.
First things first: One thing that will never ever change around here is: Paid orders will always ship out ASAP. "On time every time", is top priority around here, just like always. Most orders ship in about 24 hours, (with exception to weekends, holidays, etc...), because that's just how we roll around here, lol.
So we sat down and have been evaluating the whole last year and everything that was good and the few things that were not so good, and came up with a plan for a few minor changes around the shop
Change #1: Business hours: As many of you know, the best time to get a hold of me seems to be about 2am at the shop, lol, (because it seems I'm always here at that time, lol). Well, that has got to change for many reasons (family, health, just plain sanity, lol). 2-3 hours of sleep every night, is just not enough, lol. I've poured my life and soul into this and the fab shop for so long, it's time to have a life for a change. So starting immediately, the shop is going to keep normal business hours (or as much as I can anyway, lol), and close at 5pm. Now I’ll still be checking in here and there after hours, (working on other personal projects in the shop), so email me all you want anytime, and I'll still respond when I have a minute. Now, I'm not dropping of the face of the earth, (last time I posted something like this, everybody went all crazy, lol), I'm just going to be spending a lot more time with my family and such, (since that's the most important thing in life).
Shop Hours:
Mon-Fri 9am-5pm
Sat-Sun Closed
Change #2: A whole new web site: We've been working on a new site for some time now, but it got kicked to the curb since I've been working too many hours. So I'm going to get back on track on this. The new site will make it so we can finally update it much quicker and easier, so new designs will go up right away, instead of having to always email me to get stuff that's not posted yet. This will be one of the best new changes ever, lol.
Change #3: Custom art times: Since I won't be sitting behind the computer 20 hours a day anymore, expect custom artwork to take a little longer as we tend to get a bit backed up from time to time, lol. Don't worry though, we will get to everything as soon as possible, and feel free to check up on progress as much as you want. And always remember, once the art it approved and the invoice is paid, the order will ship out right away as usual.
Change #4: Custom art fees: One thing that we found during our evaluation was, we've kinda been a little too relaxed on the custom art fees around here lately, lol. We've been doing so much of the little stuff and not charging for any of it, (but it still cost me overhead and wages), that we got really upside down in that department this year. Totally my fault though, we were having so much fun doing it, that we totally forgot the fact that at the end of the day, this is still a business with expenses. So just so you know, there will be small fees here and there (not on everything though), on the art time for new stuff. Some of you might remember, a couple years back, we used to charge a little bit extra for the first decal of a new style, and then they would go cheaper after that. That's how it will most likely go back to. We're not talking huge fees here, just a few bucks here and there, unless, it's a long project, then it will be billed accordingly. Never any hidden fees though.
Change #5: Adding new products: We plan on adding some new style products this year, as we have many new ideas coming.
Change #6: New tire kicker policy: Unfortunately, we have been getting quite a bit more tire kickers lately, and this has started to take away from our great customers like yourselves. I never wanted to have to take non-refundable deposits, because I hoped that we had better customers than that, but it's starting to get out of hand. We have had too many people that we spend a bunch of time producing artwork for, and then they say “That's perfect, I'll pay for the invoice on Friday when I get paid.â€, and they never do. It's a total waste of everyone’s time, and time is very valuable around here, lol. Luckily, the Xterra and Frontier community has been great, and we haven’t had too many of these, so we are going to keep the deposit very low for you guys at only about $10 (we felt this was very reasonable). Other random customers on net will be much higher, lol, so try to remember to tell us you're from this community when you make the request. I'm hoping this will just insure the people making custom requests are a little more serious. Each request will be judged on a job to job basis, so quicky little alterations may not have a deposit at all, but bigger in depth designs will require more. When you make a request, we'll let you know right up front. Again, I really hate to ad this stuff, but unfortunately, it has become a necessary evil.
Well that's it for now (see, that wasn't so painful now was it? Lol.). I'll keep this 1st post updated as things change.
Let me know if you guys have any questions.
Time to do business taxes, (hooray, lol), take inventory, time for evaluations on everything from: customer service, to profit and loss, to how efficient everything runs around here, etc...
This is where I’ll post all the changes that will be happening around the shop here. (I'll keep it updated as we go)
Now, we all know nobody likes change, lol, but sometimes every so often, it all works out for the best, lol.
First things first: One thing that will never ever change around here is: Paid orders will always ship out ASAP. "On time every time", is top priority around here, just like always. Most orders ship in about 24 hours, (with exception to weekends, holidays, etc...), because that's just how we roll around here, lol.
So we sat down and have been evaluating the whole last year and everything that was good and the few things that were not so good, and came up with a plan for a few minor changes around the shop
Change #1: Business hours: As many of you know, the best time to get a hold of me seems to be about 2am at the shop, lol, (because it seems I'm always here at that time, lol). Well, that has got to change for many reasons (family, health, just plain sanity, lol). 2-3 hours of sleep every night, is just not enough, lol. I've poured my life and soul into this and the fab shop for so long, it's time to have a life for a change. So starting immediately, the shop is going to keep normal business hours (or as much as I can anyway, lol), and close at 5pm. Now I’ll still be checking in here and there after hours, (working on other personal projects in the shop), so email me all you want anytime, and I'll still respond when I have a minute. Now, I'm not dropping of the face of the earth, (last time I posted something like this, everybody went all crazy, lol), I'm just going to be spending a lot more time with my family and such, (since that's the most important thing in life).
Shop Hours:
Mon-Fri 9am-5pm
Sat-Sun Closed
Change #2: A whole new web site: We've been working on a new site for some time now, but it got kicked to the curb since I've been working too many hours. So I'm going to get back on track on this. The new site will make it so we can finally update it much quicker and easier, so new designs will go up right away, instead of having to always email me to get stuff that's not posted yet. This will be one of the best new changes ever, lol.
Change #3: Custom art times: Since I won't be sitting behind the computer 20 hours a day anymore, expect custom artwork to take a little longer as we tend to get a bit backed up from time to time, lol. Don't worry though, we will get to everything as soon as possible, and feel free to check up on progress as much as you want. And always remember, once the art it approved and the invoice is paid, the order will ship out right away as usual.
Change #4: Custom art fees: One thing that we found during our evaluation was, we've kinda been a little too relaxed on the custom art fees around here lately, lol. We've been doing so much of the little stuff and not charging for any of it, (but it still cost me overhead and wages), that we got really upside down in that department this year. Totally my fault though, we were having so much fun doing it, that we totally forgot the fact that at the end of the day, this is still a business with expenses. So just so you know, there will be small fees here and there (not on everything though), on the art time for new stuff. Some of you might remember, a couple years back, we used to charge a little bit extra for the first decal of a new style, and then they would go cheaper after that. That's how it will most likely go back to. We're not talking huge fees here, just a few bucks here and there, unless, it's a long project, then it will be billed accordingly. Never any hidden fees though.
Change #5: Adding new products: We plan on adding some new style products this year, as we have many new ideas coming.
Change #6: New tire kicker policy: Unfortunately, we have been getting quite a bit more tire kickers lately, and this has started to take away from our great customers like yourselves. I never wanted to have to take non-refundable deposits, because I hoped that we had better customers than that, but it's starting to get out of hand. We have had too many people that we spend a bunch of time producing artwork for, and then they say “That's perfect, I'll pay for the invoice on Friday when I get paid.â€, and they never do. It's a total waste of everyone’s time, and time is very valuable around here, lol. Luckily, the Xterra and Frontier community has been great, and we haven’t had too many of these, so we are going to keep the deposit very low for you guys at only about $10 (we felt this was very reasonable). Other random customers on net will be much higher, lol, so try to remember to tell us you're from this community when you make the request. I'm hoping this will just insure the people making custom requests are a little more serious. Each request will be judged on a job to job basis, so quicky little alterations may not have a deposit at all, but bigger in depth designs will require more. When you make a request, we'll let you know right up front. Again, I really hate to ad this stuff, but unfortunately, it has become a necessary evil.
Well that's it for now (see, that wasn't so painful now was it? Lol.). I'll keep this 1st post updated as things change.
Let me know if you guys have any questions.
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